Does anyone truly like their boss? Is your boss typical or not so much? I have been working since I was 13 years old and have encountered many different types of bosses. I have my favorites and then I have those who I wish I could forget. I have bosses I still speak to and go to for advice. Bosses, what a love/hate relationship! Can you relate to the five types of bosses below?
1. Best Friend-Ever
Have you worked for that person who wanted to be your best friend? I have, sometimes a good thing but usually terrible! With this person, you have an edge. You can get that day off to hang out and shop or go do something fun. You get preferential treatment, no crappy duties for you! However, since this is your boss, you can’t say no! You feel like you have to go to lunch with them. You have to accept that invite to their weird house party. You also feel like you have to do more for them than anyone else, like run errands or plan parties. Best friend as your boss, maybe not so great!
2. Invisible Boss
I love and hate the bosses who are never at work! What is to love, you might ask? Easy! The fact that they are never at work checking in on you and making you nervous with their micromanaging and heavy breathing down the back of your neck. What is to hate? Agonizing all day on the days they do show up, wondering if you did something wrong, or if there is some big change happening which will affect you negatively. What happened to make then suddenly show themselves and the unknown regarding how that affects you can make all those carefree days not quite worth it.
Ever have that boss who tries to do everything, all the time!? It is great when you have a big thinker who likes to try new things but it can get out of hand. I had a manager who would try to close deals, complete follow up, demo cars, and help in finance. He was completely incapable of delegating. It was nice that he tried a bit of everything but in some cases, it is best to do what you do best, and let others do their jobs. This person tended to convolute things more than help them. It may have cost me a couple of deals in the end, to be honest. But it was also nice to know that he kept the Sales Process fresh in his mind and had real experience of how deals went down at that store in order to make management decisions for the rest of the team.
I think a good portion of my dealership bosses were total jerks. Main reason for me, they didn’t remember the time prior to being a boss. They didn’t remember what it was like to test drive 5 cars, to sit through negotiations, to dig out 6 cars for an appointment to find the people cancelled or didn’t show up. The jerk that didn’t step in to help you but once your client left, had nothing but crap to say about you and your lack of performance. Jerky bosses can be frustrating because you feel like it’s you against them instead of the reality which is that you are both part of the same team. Some bosses have yet to realize that the Football Coach management style doesn’t quite work on everyone. These Bosses need to learn the best way to motivate all of their team members.
I have had maybe two bosses who made it look easy. They’re born leaders! They show their employees respect. They listen to the staff and try to implement any recommendations which made sense for the store. They genuinely show an interest in their team members lives by not just making small talk by the coffee pot or water cooler. This is the boss who you want to invite to your home for dinner or out to watch the game. This is the person within the company who you go to for advice. Usually, these bosses remain friendly after they are no longer your boss. You feel that they truly have your best interests, and that of the store’s, at heart. If they all could be this way, the employment world would be so much more enjoyable!
6. Micro Manager
We all know and Love… to Hate this Boss. They’re the one who checks on you constantly. Managing your every minute, of every day, like you’re an incompetent kindergartener who needs to be told when to go to the bathroom or eat your meals or smoke your cigarettes… Not that Kindergarteners are smoking cigarettes (nor should anyone be, for that matter) but for the sake of argument. These bosses will make you feel like you have to justify your every effort and decision. In fact you spend more time justifying your actions to them than you do actually Working a Deal. Honestly, with proper CRM implementation most of these bosses wouldn’t need to even chat with you about your efforts on an hourly basis. They could see where you are and what you are doing or have done with a few clicks… That might not make them so terrible after all.
These are just a few examples of typical boss types that I have encountered over the years. Do you have any examples you want to share? Which was your Favorite and which was your Least Favorite? Or what type of Boss are you? Let us know your thoughts on Bosses or how proper CRM use has helped cure your store of a Terrible Boss.